frequently asked questions
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1. Do you ship internationally?
We only ship to the UK.
2. How will my purchase be shipped?
Orders to the UK are usually shipped via Royal Mail Special Delivery Services, and all items are insured during transit to a maximum value of the goods.
3. How long will it take to receive my package?
UK orders delivered to the same address as the credit card billing address, will normally be posted using Royal Mail Special Delivery the working day (Monday - Friday) after the order has been placed.
UK orders delivered to a different UK address to the credit card billing address, will normally be posted using Royal Mail Special Delivery three working days (Monday - Friday) after the order has been placed. On the first working day after the order has been placed a copy invoice will be sent by first class post to the credit card billing address. This is to try and prevent fraudulent credit card transactions.
All deliveries made using Royal Mail Special Delivery should be received the following working day (Monday - Friday) after posting.
4. Will my package require a signature?
Packages sent using these services require a signature on delivery. If no one is available when the package is delivered you may need to collect this from a local postal point. Please speak to your local mail handlers if you are not sure about this.
5. What if I am not happy with my purchase?
a) I just don’t like it.
If you are not happy with your purchase for any reason you may contact us within 30 days of receiving your goods to arrange the return of the goods and a refund. Unwanted goods must be returned in their original condition and in their original packaging, within 30 days. If you would like to return unwanted goods please contact us by phone on 01422 317539 or e-mail sales@abart-uk.com prior to sending the goods back. You are responsible for all postage and packaging and we strongly recommend that returned goods are sent by special delivery.
b) It’s faulty
Whilst we strive to ensure that the correct goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged, faulty, or incorrect goods from us you must contact us within 7 days of receiving your order to arrange a replacement or full refund. Please contact us on 01422 317539 or e-mail us at sales@abart-uk.com prior to sending the goods back.
6. What credit cards do you accept?
We accept payment by most major credit or debit cards. These are processed online using the Protx secure payment service. Credit cards are pre-authorised immediately using the Protx secure system, after which point various additional security checks are made. As part of our commitment to the security of our customers we may contact you to request further validation of your details.
7. What currency is used on www.abart-uk.com
Prices are shown in Great British Pounds Sterling.
8. Are the photographs true to size and colour?
The photographs show the watches in different proportions to actual size in order to show the watches at their best in the appropriate settings. Colours cannot be considered to be true to life because that depends on your monitor. Every effort has been made to ensure that all information provided is correct.
9. What are your Terms and Conditions?
Please click here
10. Do you have a privacy policy?
Please click here
11. Do you have a showroom or any retail outlets?
We have retail outlets throughout the UK, please see our store locator for further details. If you are unsure about purchasing a watch please note our full money back returns policy.
12. How to measure for a watch strap
Many of our watches come with the options of choosing a small, medium or large watch strap. We are aware that wrists come in many sizes and we endeavour to satisfy most requirements so that your a.b.art watch not only looks good, but feels good. Our watches normally come with the medium strap as standard (except the S and V Series), however in many cases you have the option of choosing a small or large to suit your wrist. At the bottom of every Series page there is a list of the straps available and the lengths refer approximately to the wrist circumference that they are suitable for. All you need to do, if you are unsure about the strap size you need, is to get a flexible tape measure and measure around your wrist as if it were your watch strap. Then select the strap length that falls into. Try to select a strap size where your wrist measurement falls in the middle of the range as this will give you the greatest flexibility. Please note these figures are guidance only.
13. What does 'Water Resistant' mean?
ISO 2281 Water resistant testing
"A watch is not water resistant unless stated on the dial or case back."
Watches, which are not noted as water resistant, should not be worn whilst washing hands, dishes or showering etc.
The notation of water resistance to a given depth (e.g. 30m, 50m) is based on the fact that the case has been designed to withstand a static laboratory test to the stated depth for short periods only. Most water resistant watches are not designed for prolonged and active use in water.
The only watches designed to withstand these types of conditions are professional divers watches."
GENERAL POINTS
The figures quoted refer to static pressure. The actual water pressure on the watch during use will be greater than the static pressure. For instance, diving pressure on the watch is clearly greater at the impact point with the water during poolside diving.
Condensation can also be a problem. A sealed watch will pick up body warmth in water and this remains in the case. If the watch is then suddenly plunged into water that is some degrees colder, moisture can then be created within the watch and become visible as small droplets under the glass.
This normally dissipates of its own accord once the watch is removed from the water, but this not always the case. The watch may then need to be returned to the watchmaker for inspection.
3 ATM/98 FT
Suitable for everyday use. Will withstand accidental splashing but NOT suitable for swimming
6 ATM/164 FT
Suitable for everyday use and swimming but NOT for poolside diving, snorkelling or water sports.
10 ATM
Suitable for everyday use including swimming and snorkelling but NOT suitable for highboard diving or sub-aqua diving.
20 ATM
Suitable for all high impact water sports and scuba diving at depths NOT requiring helium gas. At these depths however it is recommended that a professional divers watch be purchased.
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