terms and conditions
About Us
a.b.art are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the story page.
Our Contact details:
a.b.art
Walton Street Sowerby Bridge West Yorkshire HX6 1AN United Kingdom
Phone: (0)1422 317539
Fax: 01422 317589
Email: sales@abart-uk.com
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
We offer the following Shipping:
UK (for orders under £50):
1. First Class Post - £3.50
2. Royal Mail Special Delivery - £7.50
3. Royal Mail Special Delivery before 9am (only on working days) - £15.00
UK (for orders over £50):
4. Royal Mail Special Delivery - £7.50
5. Royal Mail Special Delivery before 9am (only on working days) - £15.00
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Delivery Schedule
UK orders delivered to the same address as the credit card billing address, will normally be posted using Royal Mail Special Delivery the working day (Monday - Friday) after the order has been placed.
UK orders delivered to a different UK address to the credit card billing address and 3D secure has been succesfully used the order will normally be posted using Royal Mail Special Delivery the working day (Monday - Friday) after the order has been placed.
UK orders delivered to a different UK address to the credit card billing address and 3D secure has not been succesfully used we may send an invoice to the invoice address and the order will normally be posted using Royal Mail Special Delivery up to three working days (Monday - Friday) after the order has been placed.This is to try and prevent fraudulent credit card transactions.
All deliveries made using Royal Mail Special Delivery should be received the following working day (Monday - Friday) after posting.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK , 17.5% VAT is added.
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Credit Card Security
a.b.art take on-line security very seriously and are a registered secure site under Verisign Certificate Authority. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
How do we protect your information?
We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions.
If you want to check our certificate/security you can do so using one of the following methods:
- From your browser when you are within a.b.art
- Microsoft Internet Explorer 4 or later
- Click on the gold padlock at the bottom right of your browser to bring up the details of this site's Digital ID
- Mozilla Firefox
- Click on the yellow padlock at the bottom left of your browser to bring up the security information
- Opera
- Click on the padlock within the address bar of your browser to bring up the security information
- At the Verisign web site
- The Versign web site enables you to validate the security of our pages online. Validate our secure server
- Alternatively, click on the Verisign Secured Seal throughout secure areas of a.bart-uk.com
The security measures described above ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that there may be a small security risk in exceptional circumstances when disclosing information online.
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Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
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Reaching Us
If you need to reach us, please email us using the link here, alternatively, you can call on (0)1422 317539 (International +44 1422 317539) or fax us on 01422 317589 or write to us at Walton Street Sowerby Bridge West Yorkshire HX6 1AN United Kingdom
If you have any questions relating to this policy or the use by a.b.art of personal data please write to the Group Data Protection Manager at Head Office or via dataprotection@a.b.art-uk.com quoting Security and Privacy Enquiry.
Keeping in touch with you
We want to keep you up to date with information about new ranges, special offers and improvements to this site.
If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the Group Data Protection Manager at Head Office or via dataprotection@a.bart-uk.com, quoting Security and Privacy Enquiry.
You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.
Monitoring Communications
As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from a.b.art may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor incoming and out going email.
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Privacy Policy
a.b.art are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. You can access our website home page and browse our site without disclosing your personal data.
However, when you register with a.b.art you will be asked to provide certain information about yourself.
What information do we collect and how do we obtain it?
If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.
How do we use your information?
We use the information that we collect about you to:
- Process your orders
- Manage your account
- Administer this website
- Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site
- Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest
- If you have given us permission to send you information about our products and services by telephone, e-mail or in writing, you agree that by doing so a.b.art-uk are not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice.
Who does a.b.art disclose the information it collects to?
We use information about you for purposes other than the provision of a website shopping facility. As a result we may disclose your information to reputable companies to fulfil your order or process your data on our behalf.
a.b.art will not share your information with companies outside a.b.art for marketing purposes. Please be aware that if we are requested, by the police or any other regulatory or Government authority investigating suspected illegal activities, to provide your information and/or use your information, we are entitled to do so.
What about cookies? Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your p.c. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.
Your rights under the Data Protection Act 1998 You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to the Group Data Protection Manager at Head Office, quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office or via dataprotection@a.bart-uk.com, quoting Security and Privacy Enquiry.
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